V.A.T. is set at the rate ruling at the date of dispatch and charged @ 23%. You may find that some of our products are VAT exempt. Service items are set at 13.5%.
A carriage charge of €7.50 ex VAT is paid on all orders under €75.00 ex VAT.
All claims for missing or damaged goods are to be made within 24 hours of receipt. To assist in upholding our customer goodwill we request that any queries regarding damaged or missing items are brought to our attention as soon as possible.
Goods must be returned in their original packaging and fit for immediate resale.
If you have changed your mind and simply wish to return goods, please contact us within 5 days after receipt of goods. All items must returned in a resalable condition, in their original packaging and include all the relevant paperwork.
Martin Services endeavour to deliver customer orders in accordance with their requirements. However, there may be times when errors occur and we will resolve any confirmed and agreed shortfalls or errors, at our expense. This will be deemed as full and final settlement and no further compensation will be considered.
Some items are non-returnable such as medical products. All relevant items contain details of this in their description. Should you need to return items for any reason, please contact us within 24 hours of receipt of delivery.
All of your transactions are protected by our secure server certificate which is an industry standard 128-BIT SSL Certificate.
This means all of your personal and credit card details are encrypted as they pass over the internet from your computer to our secure servers.
All of your personal information is stored securely at all times, we do not hold any credit card number on file.
Martin Services’ terms and conditions do not in any way affect your statutory rights as a consumer.
Title to the goods delivered remains the property of Martin Services until payment in full is received.
Certain products are subject to availability and delays may sometimes occur that are outside our control.
If your products are not immediately available, we will advise you of the delay and give you an estimated date of delivery. You can also choose to cancel the backorder if you would rather not wait. Please note that certain items, such as furniture and bespoke products, may require a slightly longer delivery time and you will be kept informed of an exact delivery date.
Your order will be dispatched direct to the address supplied, either by our own transport, or a reputable national carrier.
Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly.
Your consignment must be checked upon arrival for:
- Correct number of parcels
- Signs of parcel abuse
- Correct content of parcels
Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard.
We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 24 hours of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point.
This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest.
If you have received damaged, incorrect or unwanted goods you must advise our sales team in writing within 24 hours of receipt of such goods.
Our policy is to supply the exact item you have ordered and short term delays will be endured in order that this policy is met. Longer term delays or discontinued lines usually result in an alternative of equal or better quality being submitted for your approval. You will be advised if this occurs, and are under no obligation to accept the alternative offered.
Please remember that carriers deliver weekdays between 9.00am and 5.00pm.
If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Alternatively, arrange to have your goods delivered to your work address.
Occasionally we issue promotional discount codes which will apply a discount to your order.
Please note that these discounts are not applied to products which are flagged as discount exceptions. These products are flagged during the checkout process.